Eligibility Worker Responsibility 400-19-75-40-35-05

(Revised 9/1/2021 ML #3629)

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When an individual is required to contact JOBS or Tribal NEW and then fails to schedule or schedules but does not show for the appointment, the JOBS Employment Contractor or Tribal NEW Coordinator is responsible to notify the eligibility worker.

  1. When an individual fails to contact JOBS or Tribal NEW as required, and the JOBS Up-front eligibility requirement applies, the individual's TANF application shall be denied.

Note: A good cause determination meeting is NOT held in this instance since the individual's failure to comply does not result in a sanction but, instead, denial of the TANF application.   

  1. When an individual fails to contact JOBS as required and the JOBS Up-front eligibility requirement does NOT apply:
  1. The eligibility worker is responsible to send a Good Cause Determination notice to the individual within two (2) days from the date of receipt of notification of non-compliance.  
  2. The individual is required to schedule an appointment and meet with the eligibility worker within seven (7) calendar days from the print date of the good cause determination notice to show good cause for the failure or refusal to participate. The meeting may be held by phone or in person.  

Note: Since individuals must be allowed ‘due process’, good cause meetings cannot be held prior to the individuals scheduled meeting unless the individual requests the meeting be rescheduled to an earlier date. Documentation of the individuals request to reschedule must be included in the casefile.

  1. After assessing the good cause claim and information received during the good cause meeting, the eligibility worker has the following options:
  1. When good cause for non-cooperation exists, the individual will be re-referred to JOBS or Tribal NEW (A new referral must be created.); or
  2. When good cause exists for continued non-participation in JOBS or Tribal NEW, a review date must be established to re-evaluate the basis for good cause; or
  3. When it is determined that good cause does not exist, the eligibility worker will impose a JOBS sanction.
  4. If an individual fails or refuses to participate in the good cause determination process, or if the eligibility worker determines that the individual did not show good cause for the initial failure or refusal to participate, the eligibility worker shall notify the individual of the sanction. (See Section 400-19-85-15, Imposing a JOBS Sanction on an Open Case, when the JOBS Employment Contractor makes the good cause determination)